Frequently Asked Questions
How much notice do you need for a cake?
Our schedule is extremely busy and our space is limited, so the earlier you get your order in, the chance to find a spot and more options you will have to order. We need at least 2 weeks+ advance for taking your orders. A rush order fee will be added to your cake price with less than 3 days’ notice.
What are your store hours?
We open Monday to Saturday to order, pickup or delivery. Also, Sundays we will be open 10-13 PM for pick-up only, subject to pre-arrangement.
How can I go about ordering a wedding cake?
Wedding cakes are our number one priority and can be booked as far as one year in advance. We offer cake tastings Tuesday and Wednesday from 10 AM to 5 PM. We can schedule your cake tasting over the phone or via e-mail.
How do I go about ordering a custom cake?
Custom cakes are our best seller, so in order to order your cake, we recommend you to find 2-3 pictures of cakes that you like and send them to us via email to firstname.lastname@example.org. These pictures can be from any website including google images, Pinterest and etc. We will review your desired cakes and communicate with your via e-mail. We will finalize the order with you and give you as many options as possible for your design. Don’t forget our gallery, we have plenty of pictures on our website, Instagram and Facebook and Yelp just look us up. Then you can fill out our custom cake order form. Once a 50% deposit is left on the order, preparations for your creation will begin!
What are the most popular flavors?
Vanilla cake with Bavarian Custard filling with fresh strawberry is the most popular cake. Also, our Chocolate cake with Chocolate mousse is our signature. You won’t find this combination anywhere else, specially that kids love our chocolate cakes!
Do I need to leave a deposit?
At the time of ordering, a 50% deposit is required to begin preparation of the cake as a confirmation that you are, in fact, serious about picking up the cake. We can take any form of payment in person and will safely guard your credit card information over the phone.
Do you make eggless, gluten free or dairy free?
We believe “the gluten free product” must be prepared and made in a “Gluten free Kitchen” and because we don’t have such facility, we don’t bake the gluten free cake. Also we do not make eggless or dairy free cakes.
Can I change my order?
Because every cake has its own preparation process, the cancelation depends on what you had ordered and how many days’ notice we receive. The cancelation for orders with 8-10 days in advance, we can change it for you!
How much does a cake cost?
Our price is based on your order’s size and details. Before we can answer that question, we need some more information. Once we have all information that we need, we will be able to give you a price quote much closer to the actual amount you will be paying. The minimum order starts at $150 and goes up. The minimum order for the cupcake is 2 dozen and it could be ordered in 2 flavors. For bigger orders you have the option to choose more flavors. The Standard cupcake cost starts at $3.00 and up. Price will be subject to details and complication. The mini cupcake cost starts at $2.00 and based on decoration and complication price will go higher.
Can we do a cake tasting?
For wedding cake and orders above $500, we offer cake tasting. A cake tasting includes a sample of 3 cake flavors and consultation.
What is fondant?
Fondant is the smooth, almost flawless icing seen on many traditional wedding cakes that is rolled and draped over a cake. It gives a cake a smooth, professional appearance, keeps the cake moist longer, and provides a distinctive flavor and texture.
Can I borrow a cake stand?
We offer silver and golden cake stands on both square and round in many sizes. For a fee of $50, we rent stands out for 3 days at a time, and hold on to a $250 cash or check deposit until the cake stand is returned.
Do you deliver?
Yes, we do, however is based on availability. The initial delivery charge is $35 for 20 miles reduce. Then, for every mile we must travel away from the bakery, there is an additional $2 charge. Our delivery service is mainly reserved for wedding cakes which usually involve setting up the cake and the table it sits on.
What is your Cancellation Policy?
Cancelling an order more than 14 days before the pick-up date can get you a full refund of your deposit. There is no refund for deposit for anything less than 14 days prior to your pick-up time.